I am in danger of having my faith is mankind restored. Well maybe not all of mankind but parts of commerce.
A few weeks ago my airline reservations for this trip to California got all messed up when Spirit airlines cancelled their flights on which I was scheduled to fly. The alternatives they gave me (overnight flights) were completely unacceptable and when I called them they were less than cooperative. As the clerk was enumerating my options I heard somewhere sort of behind a caugh the word refund. "That's what I want", I said "I want my money back". She agreed and less than a week later the refund appeared on my credit card. I was sooo impressed.
Now I get this message from aol about reduced fees and I can sign up for service that I understand to be comparable to what I have now (for which I have been paying about $240.00 annually since I first got it) for $9.95 per month. New rate to start at the end of the current billing period. I clicked the requisit square. My annual billing would have been beginning in February. Today I got a credit from aol which I assume covers the time from now until February. I am soo impressed.
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7 comments:
You must be living right. Does that mean you're not going to LA or are you shopping for another ticket? How come AOL is being so good to you?
Oh, she's going alright. She is just on a different airline.
I hope the AOL service is the same. I can't imagine how they can offer the same service for half the money. Keep an eye on it to see if anything disappears.
aol realizes how antiquated their service is and actually, it is free with another service provider. You would be better off with giving your 9.95 to Yahoo for dsl service and then signing on to AOl through that.
She is coming and we have the advent calendar out counting down the days.
The title should have been "Faith Restored in Competition." It is competition between providers that brings down the prices or improve services. Someone improves and others have to follow. Please note: public schools and Government do not do this.
Marcel, Please note: public schools ARE government.
If this were truly the case the incident wouldn't rate mention in a blog. Most of our industry is competitive, so why does good treatment amaze us. Because.....American industry competes in the advertising arena, a place where they can tell you how wonderful they are without lifting a finger. If their only manner of promotion was performance we would see better performance. Maybe even a lack of rudeness.
I have AOL and they have not contacted me about lower rates. I am a Slowski and proud of it, but I also want the lowest rate for the services that I get. Off-hand, I do not know what I pay. It is paid by AFT and I do not review that statement. The division of labor in this marriage has assigned that task to Pat.
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