Best Laid Plans

When I returned from shopping early this morning my plans were well laid. I planned not to leave the house until after Christmas. They predict 6 inches of snow tonight.

The purpose of my annual doctor visit is to refill prescriptions. I get my prescriptions by mail order and going to the doctor on 12/9 and then mailing the scripts in was cutting it pretty close. I had almost enough of my 4 maintenance meds to get through tomorrow (one of them ran out yesterday). I got a call from Express Scripts on the 14th saying they had received my order and were processing it. I figured no problem. Today I got a call from them saying that the prescriptions hadn't been filled out properly and they hadn't been able to verify everything with the doctor so they were sending out the 3 (of 6) that were ok and had to void the other 3 and were returning them to me. WHAT? WHICH 3? I had to give her a secret password before she would give me any further information.

She told me which ones, some of them didn't even have the name of the drug on them. I asked if I could get the doctor to call today could it be fixed. Well, she said, the ones that were voided would have to be rewritten. Couldn't they be called in, I asked. She didn't know but gave me the confirmation number to have the doctor ask for when he called in. I got in the car and drove to the doctor's office. I had no hope that my doctor would be in but its the office girls that do everything anyways.

They put me in touch with the girl (don't know if she was a nurse or not) that could help me, and she pulled my file and said that the pharmacy had faxed all 6 prescriptions back to the office and she personally had fixed them and faxed them back the same day, on the 14th. I asked if she would call them while I was there and tell me what they said. She was on the phone for a long time (I love her) and finally told me that all 6 prescriptions were being processed and I should receive them in 3 to 6 business days.

We have a lot of days coming up that are not business days, so she called Meijers for me and ordered a 14 day supply of the maintenance drugs. Then an hour long trip to Meijers (the street traffic, the parking lot traffic and the foot traffic in the store) and I'm all set for a couple of weeks.

The upshot is that there was a message from Express Scripts when I got home saying that this was a courtesy call to let me know that they had received my order on the 15th and it was being processed.

Aaargh